SHIPPING & DELIVERY INFORMATION:

• Our promise and commitment is that all orders are prepared within 24 hours (business days), after they have been received and processed accordingly. Our daily cut-off time for same-day order processing is 10 am US EST. (So, yes, if you order before noon your package WILL go out and be dropped off with mailing carrier right on that same day). We do not ship out on Saturdays, Sundays, or holidays.

• All our items are shipped from Miami, FL, USA where our own warehouse and operation is based. All our inventory is 100% stocked in our own facilities directly managed by us, so we can ensure all orders are processed promptly. We are not a "drop-shipping" type of store that uses outsourced third-party warehousing/order-preparation services.

 • We do not ship on Saturdays, Sundays, or holidays. Please note that orders placed after 10 am US EST on Friday may not ship until the following Monday (or Tuesday for when Monday happens to be an observed national USA Holiday).

• For USA orders selecting Overnight Shipping, notice that for this rush service FedEx does not deliver on Saturdays or Sundays. Overnight orders placed on Fridays can be delivered only on Monday. 

• For those cases when Free Shipping applies and is selected, your order will be shipped COMPLETE only. If a product is out of stock, your order will be held until all items are ready to ship so order is shipped complete. You will be notified if any product is out of stock and when the estimate delivery time will be.

• Please note that FedEx does not deliver to PO Boxes. However, we offer USPS as an alternative option for shipping to PO Boxes.

For each of the shipping services presented at check-out we offer two modality options to choose from:

 1) "WITH" Signature Confirmation*: This is the safest option to ensure proper delivery, and we recommend it for all shipments where a safe mailbox or secure shipment receiving is not available at the address of delivery. However, it requires a person to be present to accept and sign package. If a recipient is not available at moment of delivery, FedEx leaves a notification, and it is the customer's responsibility to either contact FedEx to reschedule a new delivery date, or pick-up package in person at FedEx station. 

OR 

2) "NO" Signature Confirmation*: This option offers more flexibility for those customers that don't want or need a recipient presence required for delivery. However, by choosing this option customer voluntarily ACCEPTS ALL RESPONSIBILITY in case of LOST, STOLEN or MISPLACED packages by carrier or third - parties; and releases DC2 Miami (www.dc2miami.com) of any liability or obligations beyond the sole preparation and expedition of the shipment for the order. Once a shipping label has been issued and the package dispatched, the order is considered as satisfactorily fulfilled by www.dc2miami.com

USA Shipping Costs:

All USA orders over $120 qualify for FREE Shipping (before taxes, fees, and promo codes).

Free Shipping orders as sent via FedEx 2Day®

Please note that FedEx does not deliver to PO Boxes. However, we offer USPS as an alternative option for shipping to PO Boxes.

For all faster shipping options costs will vary depending on your location and size of your order, and therefore they are automatically calculated and presented at check-out once your shipping address for the order is entered. You can see the different cost options available for your entered shipping address before final confirmation of the order’s total charge.

Disclaimers:

* All orders of two or more items or above $100 will be prepared by default using the option WITH Signature Confirmation (even if the option chosen at check-out by the customer is the opposite) at the discretion of DC2 and as a preventive measure to minimize the risks of lost, stolen, or misplaced packages. This option however can be modified by request of the customer (sent to us by email and in writing, before the order is prepared) to change it to “No Signature Confirmation.” This request implies the acceptance by the customer of full responsibility in case the package becomes lost, misplaced, or stolen. 

* No insurance is included for orders shipped with FedEx. 

DC2 is not responsible for packages lost, damaged, misplaced, or mismanaged by carriers or third -parties. 

DC2 is not responsible for lost or misplaced packages if customers enter incorrect shipping information when placing orders.

• Alaska, Hawaii, the Virgin Islands, P.O. Box, and military APO/FPO addresses can only be shipped using USPS service. USPS does not offer the option of Signature Confirmation for APOs, FPOs, and DPOs. 

• Delivery times for shipping services such as FedEx (1-3 days) are stated per FedEx guidelines.

 • Notice that for specialty/faster delivery services such as FedEx 2-Day/Overnight, etc., all carriers disclaim that their stated delivery time windows for those services are "estimated" though "not guaranteed with date-specific delivery." This means that any shipment is always subject to be possibly affected by unexpected delays or disruptions inside the carrier's internal logistics, even for those services of higher rates or premium tiers with expected faster delivery times. While those types of occurrences are marginal and happen at rare low rates, those unexpected delays are beyond the control of DC2 Miami. Our responsibility to fulfill an order timely is related to our commitment that all orders are prepared and handed to the shipping carrier according to the time frames stated above. The exact actual date by which a carrier ends up delivering a shipment is beyond the scope of our responsibility.