FREQUENTLY ASKED QUESTIONS

We don't have a phone number available to contact us. Because DC2 are a digitally native operation, our Customer Service team is specifically trained to manage and handle all requests and questions from our customers in written. This allows us to provide the best possible outcome for each request and avoid possible confusions when specifying information such as sizes, items, order numbers, shipping addresses, etc. Because of this, we ask all our customers to contact us directly via email or by using this form in our contact page. If you need to request an exchange or a return or for any other comments or questions concerning any orders, the best and fastest way to receive a response from our Customer Service team is by contacting us in written via the indicated options here. While some customers may prefer the convenience of messaging us via our social media pages as well, the response time on those channels may not be as expedite as it is when contacting us via the form in the Contact page or by email. We also recommend our customers to make sure to white list the address and domain of dc2miami.com with their email applications or clients to avoid that our responses may end up filtered as spam and to ensure any messages from us are received promptly. 

All DC2® swimsuits are made with fabrics composed by different mixes of the latest and premium versions of soft-touch Poly materials and authentic LYCRA® (as Spandex/Elastane). We use top-grade 4-way stretch Spandex, which allows perfect contouring to the body and comfortable movement. Our swimsuits also have full-on lining inside (not just crotch-area-only like in cheaper garments you may find elsewhere), for better comfort and feel to the skin. 

We work with a diverse pool of different ateliers from all around the world, directly curated and single picked by us, where we make our products. Depending on the type of product of the specific production batch of a certain silhouette, any of our items could be made in, or use materials imported or outsourced from, Colombia, China, Peru, Italy, Portugal, USA, South Korea, Thailand,  or Portugal. The list of countries may change as we are constantly working on developing and adding more qualifying suppliers to our selection manufacturers. Each of these need to be first vetted by us, as we directly coach them about the techniques and quality of workmanship we require in the making of any of our products. 

The "Full Pack" feature is a proprietary system that provides a padded frontal pouch to our Swim Briefs, offering protection and a fuller feel in the right place, yet delivering a classy and tasteful look. All of our Swim Briefs include this feature. Check out this page for more details.

We recommend that all swimwear is hand-washed only, using cold water. If possible, after every use to remove any products, oils, saltwater or chlorine. Lay flat to dry. Do not tumble dry. Keep neatly folded once dry or store flat. It is also very important to avoid rubbing against other materials or rough surfaces to prevent damage to the fabric. The premium grade of the fabrics we use for all DC2 swimsuits delivers a distinctive drape, softness, stretchiness and the perfect fit our swimwear is known for. However, and just like with any other top-grade fabrics (think silk or linen), finer grade usually also equals “delicate" and requires to be treated and handled with special care. We provide specific care guidelines for this reason, which we strongly encourage to observe in order to get the most out of your DC2 swimsuits in the long term. Definitely avoid seating against a swimming pool's surface areas (tiles, stones, plaster, etc). And also avoid wearing your swimsuit as if it was underwear underneath jeans or pants. Friction by rubbing against another fabric or rough surfaces may lead the fabric of your DC2 swimsuit to develop pilling and the fabric can easily start to wear off if mistreated.

Be careful of scammers! Original and authentic DC2® products are sold via this, our official and only web store: www.DC2miami.com and www.BANGclothes.com. Beware of counterfeit products and cheaply made copies offered on Amazon under different (and awkward sounding) brand names, or via other websites like Alonece.top, Esmisty, Fasing, Gudon, TopSpotsApparel.com, Wish.com, Aliexpress and others. All those they simply steal the photos from our website and repost them as theirs. In the same way they do with products from other renowned brands.

While getting copied is always a fascinating form of flattery for us, unfortunately for unaware customers those are all fraud websites which usually operate as networks based from other territories. They will most likely steal your money and never ship anything. Or if you are lucky enough they will be a "drop-shipping" or "made-on-request" type of operation that will start to make an item only when an order for it is placed. Therefore, it may take them anything from 10 days and up to two months until they can get something ready to ship to you. And what you will receive is a terribly made copy, replicated using low-cost fabrics, badly finished manufacturing and using "their version" of what they think one of our original DC2® prints should look like. We know this because we ordered some ourselves from those places and we received either a package with an empty bag inside (very common trick used to fool PayPal or your credit card by creating a shipping label with a tracking number that will indicate "delivered") or we received a product that made us crack up at its absurd appearance.

When you place an order here on www.DC2miami.com your parcel is prepared and shipped out within one business day because we ship directly from our own warehouse located in Miami, FL where all our inventory is housed. And you will receive a legitimate and Premium-Quality item, made with the first-class fabrics and top-notch workmanship, perfect-fitting cut and in compliance with all our quality standards that have made the DC2® brand famous among our customers from more than 60 countries around the world. And of course all backed-up by our 30-Day Satisfaction-Guaranteed policy.

When shopping online be careful when browsing any website - even if you discovered it by seeing it promoted on social media channels - and be on the lookout for possible red flags. See where the brand or store states they are located and where they ship from. Read their "About Us" and other info to check if it sounds authentic and original or generic and copy-pasted from some template. Look what their order preparation guidelines are (if they list any!) and if they have a clear Returns & Exchanges policy. Google them for reviews or references. If shopping on Amazon, look at the "Sold by" information, click on it, and check in the "Detailed Seller Information" where that seller is based. And if the prices they show are too good to be true, well, now you know better.

DC2® is committed to the complete privacy and security of your shopping experience. No external party or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold or distributed to external parties in any way, and you are free to withdraw your name and close your account at any time.

For more details check out our full Privacy Policy.